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Wednesday, July 18, 2007

Customer service?

So far, it would seem, I have done fairly well with my sales on eBay. People seem fairly pleased with the lots I have offered, and and the majority of my lots have sold.

I experienced some "trickiness" around going to the retreat in California-- it's hard to run an Internet business when you're not actually somewhere where you can connect to the Internet.

I had expected summer to be a pretty good season around here, but I am discovering that this is such a tourist town that most of the beaches are actually picked clean, around this time of the year. Seems that leaves me either with "friendly" tides and little glass, or "unfriendly" tides, and better glass. Not sure what to do about that. Of course, I am not really running a "business," per se, so maybe I just shouldn't worry.

But speaking of business, I have been surprised at the number of people who have actually been surprised that I answer emails, and answer questions on eBay. I find that a but mystifying. Why would a seller not take the time to answer and inquiry? Not that I am necessarily all that surprised, since I heard much the same kind of feedback in the stamp business.

I really haven't found a great number of rarities around here. Naturally, there's lots and lots of common glass in common colors, but not very much in unusual colors. Heh! Maybe that's what makes them "unusual!"

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1960 vintage Danish national now living in the Pacific Northwest... active in the global HSP community; active beach comber and sea glass collector; lifetime collector of postage stamps from Scandinavia; writer and consultant, primarily to the metaphysics and self-help industries, writer at OM Times magazine; artist who doodles on rocks; eBay & Etsy entrepreneur and studio and production assistant at Radio Nahmaste.

Diverse enough for you?